Posts Tagged ‘raleigh social marketing’

Advertising is fundamentally persuasion and persuasion happens to be not a science, but an art

Tuesday, August 17th, 2010

My last couple of blogs I’ve mentioned another one of my hereos, Bill Bernbach. Been quoting him a lot lately. And though many of us have read the letter below numerous times, I just really love what he expresses, it still rings so true. So with the risk of being repetitive here are words of wisdom, again.

Dear:

Our agency is getting big. That’s something to be happy about. But it’s something to worry about, too, and I don’t mind telling you I’m damned worried. I’m worried that we’re going to fall into the trap of bigness, that we’re going to worship techniques instead of substance, that we’re going to follow history instead of making it, that we’re going to be drowned by superficialities instead of buoyed up by solid fundamentals. I’m worried lest hardening of the creative arteries begin to set in.

There are a lot of great technicians in advertising. And unfortunately they talk the best game. They know all the rules. They can tell you that people in an ad will get you greater readership. They can tell you that a sentence should be this sort or that long. They can tell you that body copy should be broken up for easier reading. They can give you fact after fact after fact. They are the scientists of advertising. But there’s one little rub. Advertising is fundamentally persuasion and persuasion happens to be not a science, but an art.

It’s that creative spark that I’m so jealous of for our agency and that I am so desperately fearful of losing. I don’t want academicians. I don’t want scientists. I don’t want people who do the right things. I want people who do inspiring things.

In the past year I must have interviewed about 80 people – writers and artists. Many of them were from the so-called giants of the agency field. It was appalling to see how few of these people were genuinely creative. Sure, they had advertising know-how. Yes, they were up on advertising technique.

But look beneath the technique and what did you find? A sameness, a mental weariness, a mediocrity of ideas. But they could defend every ad on the basis that it obeyed the rules of advertising. It was like worshiping a ritual instead of the God.

All this is not to say that technique is unimportant. Superior technical skill will man a good man better. But the danger is a preoccupation with technical skill or the mistaking of technical skill for creative ability.

The danger lies in the temptation to buy routinized men who have a formula for advertising.  The danger lies In the natural tendency to go after tried-and-true talent that will not make us stand out in competition but rather make us look like all the others.

If we are to advance we must emerge as a distinctive personality. We must develop our own philosophy and not have the advertising philosophy of others imposed on us.

Let us blaze new trails. Let us prove to the world that good taste, good art, and good writing can be good selling.

Respectfully,
Bill Bernbach

Can Hospice Caregivers Benefit From Social Media, Part Three-Engagement

Friday, February 26th, 2010

Beyond creating the strategy that determines what users will gain from engaging in social media platforms, is creating tone and voice. For social media platforms to be engaging to women in the caregiving cycle they must embody key characteristics.

Anoroc’s hospice research has determined much about this target. She will most likely see herself as a caretaker and nurturer and it is important to establish a tone that speaks to her with an understanding of this emotional perspective.

Women, in general, are more emotionally connected and therefore are likely to tune into emotional benefits over functional ones. They include emotions in their decision making as opposed to basing them only on rational elements. So don’t be afraid to give them a ‘feeling’ to show the emotion, the ‘what matters’ behind your brand. She will see hospice services as typical among all hospice providers – unless your hospice provides a unique service that makes her world function better – you better ensure your social media platform provides her with the emotional connection she is seeking.

Women also want a dialogue, not just a transaction. That means encouraging a two way conversation on your social media platforms vs solely spouting company news, successes, facts, or services. She really doesn’t care and if this is all you are doing you can wish her a fond farewell.

Research is proving that women are engaging in social media in droves – wonder why? Because women strive to establish links and connect through affinity. Since women seek commonality and look for similarity between themselves and the ‘speaker.’ Make sure your social media platforms are not a nameless, faceless entity. Many organizations newly embarking into social media are making this mistake – remember this online world is about connection, nobody wants to connect to a nameless ‘site monitor’.

Hospice agencies that we have taken down this emotionally supportive and resource driven path have seen an increase in census of 60% plus. Equate that with not only the potential to your bottom line but the potential of increasing the number of families given a better end of life experience. And to those of us who know how profoundly hospice can improve the quality of life for both patients and their families – that sounds pretty dang good.

How Internal Positioning Works – considerations for internal communications.

Wednesday, February 17th, 2010

I just read a piece on ‘Why Positioning Fails’ that I basically agree with. But it fell a bit short. As I read it I was coining a piece along similar lines about internal communications. And I thought about it just a bit, and decided that my piece was right… and so was theirs, but not all companies can be as ours. Our brand, and many we serve, are about one simple thing. The truth.

And by that I mean your external positioning must be the truth. If you’re the good guys – then be the good guys. Be good to your customers and your own people. If you’re supposed to be about equality and partnership – then practice it with your people and your vendors. If your brand is about compassion – then be compassionate to your clients and your employees.

While the ‘Why Positioning Fails’ piece urged you to take a few basic steps regarding positioning that are certainly not incorrect – Involve staff in process, Give your team direction, Promote the positioning internally, Help your team become evangelists for your firm – I submit, that there is an easier way. And hence, I present my take.

‘How Internal Positioning Works – considerations for internal communications.’ We’ve positioned numerous companies – externally – but only you can position your company internally. And if you don’t, it won’t take long for the truth to come out.

Involve your staff in the process: That’s not good enough. Make it known throughout your entire company what is important about what your company does… what is the end result? This needs to be a ‘why do we come to work at all’ level, a basic understanding of standards and principles. We can all earn a paycheck doing a variety of other things. Why do we choose to do it this way?

Give your team direction: That’s not really adequate either. All of our roles combine to generate whatever you’ve directed your company to generate. Is that something as good as the next? Something passable? Or are you in pursuit of excellence? Those are not funny questions by the way. Some companies strive to be the cheapest – some to maintain a short term profit and quit –some strive to be the best. Decide which it is, I have a hard time with not reaching to be the best. I’m striving for a level of personal satisfaction, and I believe every one of us knows when we achieve a bar that makes us proud.

Promote the positioning internally: You might do this by accident, and if you don’t do it at all you need to close up shop right now. Encourage and support passionate work. Tell someone they did a great job – say THANK YOU – point out why their bar of excellence made a difference. (I remember the first time I called a particular designer and mentioned the project they had just mounted for presentation – I could feel her tense up on the other end expecting a problem. I told her that I was proud to be able to present work of that level at our meeting – thank you. She didn’t know how to respond – no one had ever treated her decently in the workplace before.)

Help your team become evangelists for your firm: This step is not necessary if your company has heart and you’ve accomplished the previous three steps. And if it doesn’t have heart it’s an enormous challenge to fake it.

So the moral of the story is you have to care and have heart if you expect your company’s “truth” to support positive external positioning.

Smitten with Social Media

Tuesday, February 16th, 2010

“I had this guy leave me a voice mail at work, so I called him at home, and then he emailed me to my BlackBerry, and so I texted to his cell, and now you just have to go around checking all these different portals just to get rejected by seven different technologies. It’s exhausting.”
-Drew Barrymore, He’s Just Not That Into You

At Anoroc we go at everything from a social media angle, and with everyone recanting about their VD weekend (Valentine’s Day, that is) love is no exception. When it comes to social media applications for romance, there is no shortage of inventive ways to express love or something like love.

Let’s begin at the beginning–consider classic social media dating sites. Newsflash– dating sites are not longer mainstream, vanilla, garden-variety places to meet others. For those who truly think they desire love, sure, there are still the basic match.com and eharmony.com. But for those who want simple ‘a good time’, and nothing else, there are adultfriendfinder.com and getiton.com. For those who think way too much of themselves, there are reciprodate.com and beautiful people.com, where members actually rate one another and determine, as a group, if a person is attractive enough to even be on the site. Ethnic and racial considerations can be found at americansingles.com (presumably for ‘Americans’, whatever that means anymore), mylatinlady.com (for Latino men and women), 123-matrimonials.com (for Indian men and women) , and jdate.com (for Jewish men and women). For the quintessential golddigger, allow us to present sugardaddie.com, and wealthymen.com. We guess there’s nothing like getting right to the point. For the fetishist in all of us there is largeandlovely.com, and dirtyencounters.com. And the ultimate in online dating at its’ finest, and our personal favorite around the shop….. meet-an-inmate.com. Surely, quality can be found here. (Read: sarcasm)
For those of you who will most assuredly find long term love on one of these sites, hopefully, you will move on to the next phase of the relationship: the proposal. Again social media comes through in the clutch with a plethora of ground breaking ways to do the deed. Twitter got its first official marriage proposal in March of 2008, when, in a very public arena, Stephanie Sullivan said ‘yes’ to a proposal from her long distance mate, Greg Rewis. On youtube.com, there have been a slew of wedding proposals, and several actual weddings—including one underwater, no less.

And finally, the social media breakup. Now truly? Didn’t you see this one coming. Breakups can be hard enough as it is. But with social media, it can be truly devastating. We’ve all heard  scathing examples of breaking up on Facebook and MySpace, (which seems to be the teen break up mediums of choice) from our nieces or much younger siblings. Heck, Facebook makes it so easy, all you have to do is change your relationship status. Then there is always the option of emailing and texting the bad news. With the various ways to get rejected and feel dejected, Drew is right, it IS exhausting.

Why Not?

Friday, February 5th, 2010

Just read on VentureBeat about Micello, a mobile app to guide you through stores and hallways. The founder sees “limitless potential”.

“Micello’s niche is just that: “a Google Maps for the indoors,” as they put it during their launch. Google Maps works best outside, using corners and addresses to get you where you’re going. When you’re not on the street corner, it’s hard to find out what’s nearby and how to get there. That’s what Micello is after. They’re content to let you get to where you’re going using some other service, but they want to show you what’s going on where you are. If I’m in an airport, Micello’s goal is to show me how to get to the parking garage, what restaurants are nearby, and how to navigate my way to the gate.

At the moment, Micello is only available for the iPhone and iPod Touch, but the company plans to extend it to other phones, as well as a Facebook application. The focus is on a mobile connection, but maps can be cached and viewed offline.”

This is what makes us tick. Innovation. In our shop I always try to remember to remind everyone to utter a few simple words… why not… what if… when obstacles are encountered.

And if we remember to really consider things in that light, the potential of how we can leverage emerging media, synergize with traditional media, turn up the volume with mobile apps truly is limitless.

Why not?

Social Marketing Is A Lot Like It Used To Be

Friday, January 22nd, 2010

Social marketing is actually a lot like those beginning steps we all witnessed in places like My Space, Facebook, etc – places where we went to make friends.

And that’s what we’re still doing, well sort of. We’re sharing ideas, and content that is actually of use, or of interest. We’re not selling to them, we’re not linking them to our own Sham Wow video on YouTube or trying to convince them that your company is the best. We’re aligning our professional interests and forging relationships.

And while many might deny that this is marketing, when it involves your customer base, it certainly falls within customer service.

But not everybody loves you… am I right? When we propose social media we’re frequently asked questions about the “haters” – those who might voice a negative opinion. But they’re doing you a favor really aren’t they? I mean instead of telling everybody behind your back, they’re voicing a complaint where you have the opportunity to address it. Correct it. And guess what happens when others witness that? They see honest interaction. They see a brand that cares. And if they see the same negative Nelly being unreasonable, they police your platform for you. It all becomes believable, and a real relationship is born. And guess what happens then? They do buy, they do refer, they believe by the examples they have seen that you are a good company they can trust. (And you had better be, we are in a revolutionary period of transparency).

So be a real friend. Be honest. Be real. Have your customers back covered when they need help. Exercise ethics that make you sleep well at night and you will.

Apps That Make Us Wonder

Friday, January 8th, 2010

In iWorld, there are apps, and there are apps. You can find an app for nearly everything for your iPhone. Literally. We have seen apps that are totally functional–from balancing checkbooks, to keeping to-do lists, to diabetes monitoring. As well we have seen apps that serve no purpose whatsoever—from an app that turns your iPhone into a virtual light saber, to virtual beer, to a virtual abacus.

It makes one think that for all the brilliant apps that developers have come up with, some of them may have just a little too much time on their hands. So without further ado……..

APPS THAT MAKE US WONDER……….

SmackTalk alters the users voice in such a way that you can get high-pitched squeaky voices from your baritone-voiced Uncle Vinnie, as well as low-pitched freaky voices from your five year old. I tried it with my five year old, and now he is hooked on what he will sound like when “mede are a big man”. Too cute. SmackTalk works in real-time and in every language.

Here is an interesting one: Mugshots. Impress your friends with an app that creates an instant mugshot, thereby upping your ‘street cred’ in an instant! This app uses an image that you take with your phone, scales it, flips and rotates, if necessary, and then uses ingenious color un-correction, and adds a black eye or busted lip. Voila! You’re a criminal!

DirtyMouth offers a collection of dirty phrases and can even translate from one language to another. But really? How much profanity can you really use in other languages?

Ever heard of cow-tipping? Well, Cow Toss takes it a step further. You guessed it! You get to virtually drag and toss a cow. Now maybe it’s just me, but this is the ultimate in wasted time, unless you actually live somewhere where you spend your time cow-tipping.

Finally, the mother of all time-wasting, brain-melting, you-have-way-too-much-time-on-your-hands apps: Zombie Survival Guide. Apparently, top scientists have predicted a zombie onslaught in the near very near future, and this app will help you ward off these vile creatures. The app offers tips on gathering supplies, preparing travel kits, life-saving combat skill, and a whole plethora of other skills you will need to save your life.

Seriously??

Toppling dinosaurs and leapfrogging ostridges

Saturday, November 21st, 2009

During the recent Forbes CMO Summit it was confirmed that progressive CMOs are putting more resources behind their social marketing efforts. According to Forbes “social marketing affects nearly all forms of digital marketing, including e-mail, advertising, search and Web marketing.”

At Anoroc we have advised to consider social marketing as a complimentary effort integrated with the rest of your traditional and digital efforts for quite some time now. With the entire communications world in a revolution, as obvious as it may seem to us, we still encounter the occasional non believer.

I was recently told in response to a marketing plan, “who has time for Twitter? I know I don’t, I’ve never even been there”. And I’ll always remember “I get a thousand emails a day and phone calls until 8:00, who needs more communication?”

That’s right… “who needs more communication”

And therein is everyone’s biggest opportunity. With some competitors maintaining that mindset, it’s almost unfair to unleash the new power of digital marketing fused with traditional strategy and persuasion theory. Leveraging a full arsenal will topple dinosaurs and leap over ostridges. This is the biggest moment of opportunity since Al Gore invented the internet. It’s an exciting time

Bing Bing Caching

Saturday, November 21st, 2009

Google and Bing have recently committed to integrate tweets in search results. And you know what that means! Tweets, blogs, and Facebook posts will show up in searches. It doesn’t take a genius to predict what that will mean to those who embrace social media effectively.

More opportunity. Who is it that said, “It’s an exciting time to be a marketer”? It’s an understatement.

Walking The Walk

Thursday, September 24th, 2009

Who is it that said “if you’re gonna talk the talk you gotta walk the walk”? You know I always thought that Yogi Berra did, but now I can’t prove it, maybe he just said it in an interview. But I had fun trying to prove it because I had to read all of the quotes he did make.

But whoever coined that phrase was right. When we start a campaign or a project for a new client, we know the brand promises we help craft had better be gospel, in other words our clients better walk the walk. We don’t develop campaigns that project promises they can’t keep. A brand has to be about truth. But after years in this game I think that has to extend beyond the client into the agency.  I think the brands we create walk the walk, maybe because you draw clients who are at the core like you are. We don’t make promises we can’t keep. We’re not ashamed to say we have heart, just look at ‘Gypsies, Tramps & Thieves’ on our Web site and you’ll see tons of heart. We don’t care about being cool.  We believe in ourselves, each other, and in our clients. You’ll see most of our clients do something that makes the world a better place to be. Again, that’s who we draw.

Anoroc is a little quirky because that’s who we are.  We started the agency from scratch with no clients and nothing but heart, determination and willingness to do honest hard work. How many agencies can say that?

And we seek that in our client relationships. Truth, heart and honesty. That’s how we can embrace their brands and deliver what they need with a passion for it to be not just good enough to earn a paycheck, but the best it can possibly be. We’re seeking excellence and we’re not remotely interested in mediocrity. And to us, excellence is always packaged in truth.